Terms of service

Effective Date: August 29, 2026

Welcome to PureOrLuxe. By accessing or using our website and placing an order with us, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website or purchasing our products.

1. General Information

PureOrLuxe operates an online retail store offering products including footwear, pet products, and other products that may be added to our store from time to time.

These Terms of Service apply to all visitors, customers, and users of our website.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, colors, and other product information displayed on our website are accurate.

However, slight variations in color, appearance, texture, or other visual details may occur due to differences in displays, lighting, photography, manufacturing, or product batches.

Customers are responsible for reviewing the available product information, size details, specifications, and other relevant information before placing an order.

3. Product Availability

Product availability may change without notice.

We reserve the right to limit quantities, discontinue products, or remove products from our website at any time.

If a product becomes unavailable after an order has been placed, we may contact the customer regarding the available options, which may include cancellation and refund where applicable.

4. Pricing

All product prices are displayed on the website at the time of purchase.

Prices may change at any time without prior notice. A price change will not affect an order that has already been successfully placed and confirmed, unless required by law or in the event of an obvious pricing error.

Shipping charges are separate unless otherwise stated on the product page or during checkout.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is subject to acceptance and availability.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, incorrect pricing, product availability issues, or other circumstances affecting the order.

If we cancel an order after payment has been received, any applicable refund will be processed to the original payment method.

6. Customer Information

Customers are responsible for providing accurate and complete information when placing an order, including:

Full name
Shipping address
Email address
Phone number
Payment information
Any other information required to process the order

PureOrLuxe is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

7. Shipping and Delivery

We currently ship orders within the United States.

A flat shipping fee of $25 USD per order applies to orders shipped within the United States.

Estimated delivery is 10-12 business days after shipment.

Tracking information may become available approximately 3-4 days after shipment processing.

Different shipping carriers may be used depending on the destination, availability, package requirements, and shipping service.

Delivery estimates are not guaranteed and may be affected by circumstances outside our control.

For complete information, please review our Shipping and Delivery Policy.

8. Customized and Special Products

Certain rare, specially sourced, or customized products may require additional processing time.

If a product requires customization or additional preparation, the estimated processing and delivery timeframe may be longer than the standard timeframe.

Customers may be contacted if additional time is required.

Customized products may have different return eligibility depending on the nature of the customization. Customers should contact us before placing an order if they have questions regarding the return eligibility of a customized product.

9. Returns and Refunds

Our return and refund terms are explained in our Return and Refund Policy.

Eligible products may be returned within 14 days of delivery, subject to the conditions stated in that policy.

We do not accept returns or refunds for change-of-mind purchases.

Eligible returned products must generally be unused, unworn, and in their original condition.

Customers are responsible for return shipping costs for eligible returns that are not caused by a damaged, defective, or incorrect item.

Customers must contact us before sending any product back to receive return instructions and the appropriate return address.

10. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We may request photographs or other information to verify the issue.

Where the issue is confirmed to be our responsibility, we will provide an appropriate resolution, which may include a replacement or refund.

11. Payment

Customers must provide valid and authorized payment information when placing an order.

Payment transactions may be processed through third-party payment providers.

We reserve the right to cancel or decline an order if payment cannot be successfully authorized or completed.

12. Website Use

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of the website.
Copy, reproduce, modify, or distribute website content without authorization.
Use automated methods to improperly access or collect information from the website.

13. Intellectual Property

Unless otherwise stated, content displayed on the PureOrLuxe website, including text, graphics, logos, images, product descriptions, and other materials, may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our website content without appropriate authorization.

14. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, advertising, website functionality, and other business operations.

Your use of third-party services may also be subject to the applicable terms and policies of those providers.

15. Disclaimer of Warranties

We make reasonable efforts to maintain accurate product and website information. However, the website and its content are provided subject to availability and may contain errors, omissions, or temporary interruptions.

To the extent permitted by applicable law, PureOrLuxe does not guarantee that the website will always be uninterrupted, error-free, or completely free from technical issues.

16. Limitation of Liability

To the extent permitted by applicable law, PureOrLuxe will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.

Nothing in these Terms of Service is intended to limit any rights or protections that cannot legally be limited or excluded.