FAQs

1. Where does PureOrLuxe ship?

We currently ship orders within the United States.

2. How much is shipping?

We charge a flat shipping fee of $25 USD per order for orders shipped within the United States.

3. How long does delivery take?

Estimated delivery is 10-12 business days after the order has been shipped.

Please note that delivery times are estimates and may be affected by carrier delays, holidays, weather, or other circumstances outside our control.

4. When will I receive my tracking information?

Tracking information may become available approximately 3-4 days after shipment processing.

Once tracking information is available, customers can use it to monitor their shipment.

5. Which shipping carrier will deliver my order?

We may use different shipping carriers depending on the destination, package requirements, availability, and shipping service.

6. Can I return my order?

Eligible products may be returned within 14 days of delivery, subject to the conditions in our Return & Refund Policy.

Products must generally be unused, unworn, and in their original condition to qualify for a return.

7. Do you accept returns if I change my mind?

No. We do not accept returns or refunds for change-of-mind purchases.

Please carefully review the product information, size details, and specifications before placing your order.

8. Who pays for return shipping?

For eligible returns that are not caused by a damaged, defective, or incorrect item, the customer is responsible for return shipping costs.

If an item is confirmed to be damaged, defective, or incorrect due to an issue on our part, we will handle the appropriate return shipping arrangements.

9. What if I receive a damaged or incorrect item?

Please contact us as soon as possible if you receive a damaged, defective, or incorrect item.

We may request photographs or other information to verify the issue. Once the issue is confirmed, we will provide an appropriate resolution, which may include a replacement or refund.

10. Where should I send my return?

Please contact us before sending any item back.

Do not send a return to our business address unless our customer support team has provided you with the appropriate return instructions and return address.

11. Can I cancel my order?

Please contact us as soon as possible after placing your order.

If the order has not entered processing or shipment, we will review the cancellation request and, where possible, cancel the order.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

12. Can customized products be returned?

Rare, specially sourced, or customized products may have different return eligibility depending on the nature of the product or customization.

If you are unsure about the return eligibility of a customized product, please contact us before placing your order.

13. What payment methods do you accept?

Payments are processed through Shopify Payments. Depending on availability and eligibility, customers may be able to pay using major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

Additional payment methods may be displayed at checkout depending on customer location, device, and eligibility.

14. How can I contact PureOrLuxe?

You can contact our customer support team using:

Email: support@pureorluxe.shop
Phone: +1 757-505-5136

Business Address:
421 Coventry Cir
Glendale Heights, Illinois 60139
United States

15. Where can I find your store policies?

You can find our store policies through the links in our website footer, including:

  • Shipping & Delivery Policy

  • Return & Refund Policy

  • Order Cancellation Policy

  • Payment Policy

  • Privacy Policy

  • Terms of Service

  • Contact Us