Refund policy

Effective Date: August 29, 2026

At PureOrLuxe, we want our customers to have a positive shopping experience. Please review the following return and refund conditions before placing an order.

1. Return Window

Eligible products may be returned within 14 days of delivery.

To be eligible for a return, the customer must contact us within the 14-day return period and obtain return instructions before sending the product back.

2. Change of Mind Returns

We do not accept returns or refunds for change-of-mind purchases.

Customers should carefully review the product description, size information, product details, and other available information before placing an order.

3. Product Condition

Returned products must be unused, unworn, and in their original condition, with all original packaging, tags, and accessories included where applicable.

Products that have been worn, used, washed, altered, damaged, or otherwise show signs of use may not be eligible for a return.

For footwear, shoes must not have been worn outdoors or used in a manner that affects their original condition.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.

We will review the issue and, where the issue is confirmed to be our responsibility, we will provide an appropriate resolution, which may include a replacement or refund.

Customers may be asked to provide photographs or other information to help us verify the issue.

5. Return Shipping Costs

For eligible returns that are not the result of a damaged, defective, or incorrect item, the customer is responsible for the return shipping costs.

If the return is due to an error on our part, such as receiving an incorrect or confirmed defective item, we will handle the appropriate return shipping arrangements.

6. Return Address and Return Authorization

Customers must contact us before sending any product back.

Please do not send returns to the business address listed on our website unless we have specifically instructed you to do so.

The appropriate return address and return instructions will be provided through our customer support team after the return request has been reviewed.

7. Customized and Special Products

Some rare, specially sourced, or customized products may require additional processing time.

Customized products or products made specifically according to a customer's requirements may have different return eligibility depending on the nature of the customization. Customers should contact us before placing an order if they have questions about the return eligibility of a customized product.

8. Refunds

Once an eligible return has been received and inspected, we will determine whether it meets the applicable return requirements.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.

9. Non-Returnable Conditions

A return may be refused if the product:

  • Has been worn or used.

  • Has been washed or altered.

  • Is damaged due to customer use or handling.

  • Is missing original packaging, tags, or accessories where applicable.

  • Is returned after the applicable 14-day return period.

  • Is a customized product that is not eligible for return due to its specific customization.

10. Contact Us

For return or refund questions, please contact us before sending any item back.

Email: support@pureorluxe.shop
Phone: +1 757-505-5136

Business Address:
421 Coventry Cir
Glendale Heights, Illinois 60139
United States